FAQ - Frequently Asked Questions
Orders
How is my order shipped?
All orders are shipped with FedEx Economy.
Can I track my order?
Yes, you will receive a tracking number in the shipping confirmation e-mail with a link to where you track the parcel throughout it’s journey.
When do I receive my order?
As these are custom made to order they go in to production within 24 hrs on working days. Holidays and bank holidays might affect this time. When the order is shipped you receive a shipping confirmation e-mail. From when the order is shipped it should take 2-7 working days depending on where in the world you live. If it takes longer, please contact us and we’ll have a look at what might have happened.
Accepted payment methods?
We accept card payments with MasterCard and VISA or payment via PayPal.
Can you send my order as a gift for customs purposes?
No. The purchase price needs to be stated correctly on our parcels. If an item is on sale we will declare the sale price and not the original retail price.
Do I need an account to place an order?
No, you do not need to register to place an order, but you need to provide a valid e-mail address and contact details when placing an order.
Can I change my order?
We start working on your order as soon as it is placed, so there is a very limited time-frame in which you can amend or cancel it. If you would like to make any changes, please contact us as soon as possible by info@americanclothingcompany.org
Can I add items to my order?
Unfortunately we cannot add items to an existing order. Please place a new order with the extra items and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hrs of the original order.
How do I use a voucher code?
The voucher code is entered in the checkout stage. Enter the code in the voucher-field, the total amount of your order will be re-calculated and you will clearly see how much was deducted.
My order is missing.
Contact us at Customerservive@americanclothingcompany.org and we will follow up the order for you.
Products
Do colours vary from the photo in store?
Yes, unfortunately with the lighting and print batches they may look slightly different in colour.
The same t-shirt can be photographed twice and look completely different colour due to the surrounding light available. We try to use a photo the depicts the correct colour.
Is sizing accurate?
Chinees garments are known to be smaller, as all our T-shirt are American made, they are American sizing larger that imported products.
Where are products Manufactured?
We are proud to say all our clothing for men and women are source manufactured, warehoused and printed in America. We promote American made wherever possible.